Refund policy
If Miles did not earn the money, you should be able to get it back without an argument.
This document is an outline, not a finished agreement. The headings below are the ones it will cover; the wording is still being written and reviewed. Nothing here is binding yet. Questions in the meantime: help@miles.audio.
1. The window
How long after a charge a refund can be requested, and whether the window differs for the first payment and later renewals.
2. How to ask
One message, no form, no reason required. This section will say exactly where to send it and what to include.
3. How long it takes
When the refund is issued and when it lands, including the part that depends on your bank rather than on us.
4. What happens to your account
What access remains after a refund, and what happens to conversations and files.
5. Repeat requests
The one honest limit: what happens if the same account refunds repeatedly.
6. Contact
Where to write, and who reads it.